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Urgent Repairs & Emergency Trades List

What Is An Urgent Repair?

The Residential Tenancies Act 1997 distinguishes between urgent and non-urgent repairs.

All repairs are the landlord’s or owner’s responsibility, but if the tenant or resident caused the damage, the landlord or owner can ask them to arrange or pay for repairs.

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase.

What To Do About An Urgent Repair?

If urgent repairs are needed the tenant should first take reasonable steps to arrange for the landlords or agent to fix the problem.

If the tenant is not able to get the landlord or agent to carry out urgent repairs, the tenant can have them done and the landlord or agent will have to pay the tenant the reasonable cost of repairs or $1800 whichever is less. Receipts must be kept to prove how much was spent, If a water appliance, fitting or fixture needs to be replaced quickly as part of an urgent repair arranged by the tenant, the tenant can have an ‘A’ rated item put in.

The tenant has to give the landlord or agent notice of what repairs were done and what they cost. Look at the section on notice under the heading “Urgent Repairs scenarios (scenario 2) on page 17 of the Renting a Home Guide. The landlord or agent has 14 days from receiving the notice to pay the tenant for the urgent repairs.


  • Urgent repairs are going to cost more than $1800 or
  • The tenant cannot afford to pay for them
  • The landlord threatens not to pay if the tenant has the repairs done

In these cases, the tenant can apply to the tribunal, which must hear the application within two (2) business days after receipt. The tribunal can order the landlord to do the repairs.

Emergency Trades List

Should you experience any urgent repairs please contact your property manager directly or the office on (03) 9571 6777.

In accordance with the legislation, if an urgent repair should occur whilst our office is closed, please contact the following:

In the event of a plumbing or gas emergency, please contact:

Plumb Local  – 0401 835 769

​In the event of an electrical emergency, please contact: ​

Damien – Diamond D Electrical – 0401 016 533

In the event of a faulty lock, please contact:

Carnegie Locksmiths – 0402 397 299

*Should you call a trades person for a non-urgent repair you, the tenant, may be liable to settle any costs.*