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COVID-19 Information

Sales

Q. Are you conducting open for inspections? 

A. Yes, open for inspections are now permitted with a density quotient of one person per two square meters. There are no longer limits on how many people can attend an inspection, as long as the density quotient is being adhered to.

Q. Are you still able to provide a market appraisal for my home?

A. Yes, absolutely! Understanding your home’s value is as important as ever. In-person appraisals can now be booked. Alternatively if you prefer, an appraisal is available via online virtual or online streaming services or over the phone. Please contact us if you would like a free appraisal for your property.

Q. How are auctions being conducted? 

A. We are now conducting auctions on-site as well as online auctions. On-site auctions are permitted with a density quotient of one person per two square meters. There are no longer limits on how many people can attend an indoor or outdoor auction, as long as the density quotient is being adhered to.

Property management / Leasing

Due to the ever-changing laws and amendments to the Residential Tenancies Act we are currently facing as a result of COVID 19, please see below link to the Consumer Affairs website with important information regarding both a rental provider’s and renter’s rights in the current environment.

We encourage all rental provider’s to have a read through the information provided in the link below and familiarise themselves with the changes so that you remain up to date with the new legislation.

Consumer Affairs Website

Q. Are you conducting open for inspections?

A. Yes, open for inspections are now permitted with a density quotient of one person per two square meters. There are no longer limits on how many people can attend an inspection, as long as the density quotient is being adhered to.

Q. How are you conducting routine inspections? 

A. We are currently utilising isolated online routine inspections for the time being. If you have any questions regarding this, please email your property manager for further information.

Q. I normally come into your office to pay my rent via EFTPOS – how do I pay my rent now?

A. Our office is once again accepting EFTPOS Payments for rent – there is no need to schedule a time with our Receptionist. We also have a Payment Gateway Form that you can complete to set up your rental payments via Direct Debit / BPAY. This form can be found on our website under the Rent tab – Carnegie Rental Forms (or email your property manager who can provide you with this).

Q. What will be happening with maintenance?

A. Non-urgent repairs and maintenance on rental properties are now permitted. It is very important that you are communicating all of your maintenance to us during this time, urgent or not, in writing to your Property Manager.

Our Office

Q. Is your office still open as normal? 

A. Our reception is now open if you need to attend to pay rent, collect keys, return keys etc.